Effective Date: 25 August 2023
We understand that circumstances can change, and you may need to cancel your subscription to our ecommerce online service. This policy outlines the terms and conditions for canceling your subscription and the associated procedures. Please carefully read through the following information before proceeding with cancellation:
You can initiate the cancellation process by logging into your account on our platform and navigating to the "Subscription" section. Follow the prompts to request cancellation. Alternatively, you can contact our customer support team for assistance with the cancellation process.
You can cancel your subscription at any time during your subscription period. Once canceled, your subscription will not renew for the subsequent period, but you'll continue to have access to the service until the current subscription period ends.
We do not offer refunds for partial subscription periods or unused portions of your subscription. Your access to the service will continue until the end of the current subscription period.
By default, your subscription is set to automatically renew at the end of each subscription period. If you do not wish to renew, you must cancel your subscription before the renewal date to avoid being charged for the upcoming subscription period.
If you choose to downgrade your subscription plan, the new plan will take effect at the end of the current subscription period. No refunds or adjustments will be provided for the difference in subscription fees between the old and new plans.
If you choose to upgrade your subscription plan, the new plan's pricing will apply immediately, and you'll be charged the difference in subscription fees between the old and new plans. Your subscription will continue with the new plan's features and benefits.
Any outstanding payments on your account must be settled before you can proceed with the cancellation of your subscription. Failure to clear outstanding dues may result in delays in the cancellation process.
If you decide to re-subscribe after canceling, you'll need to sign up for a new subscription at the prevailing rates. We do not guarantee availability of previous subscription plans or pricing.
Upon successfully canceling your subscription, you will receive a confirmation email detailing the cancellation date and the end date of your current subscription period. It's recommended to keep this email for your records.
Please note that this cancellation policy is subject to change, and any updates will be communicated to you through email or posted on our platform. If you have any questions or concerns about this policy or the cancellation process, please don't hesitate to contact our customer support team.
Thank you for choosing our ecommerce online service. We're here to assist you every step of the way.