Terms and Conditions
27 July 2020
-
Introduction
- This website can be accessed at www.scheduleme.co.za, related
mobi-sites and software applications (the “Website”) and is
owned and operated by ScheduleME (Proprietary) Limited
(“ScheduleME”, “we”, “us” and
“our”).
- These Website Terms and Conditions (“Terms and Conditions”)
govern the ordering, sale and delivery of Goods, and the use of the Website.
- These Terms and Conditions are binding and enforceable against every person that
accesses or uses this Website (“you”, “your”
or “user”), including without limitation each user who
registers as contemplated below (“registered user”). By
using the Website and by registering an account on the Website, as may be
applicable, you acknowledge that you have read and agree to be bound by
these Terms and Conditions.
- The Website enables you to allow your clients to schedule an appointment with
you as well as shop online for an extensive range of goods including sport,
health and beauty products, safety products, movies, books, eBooks, toys, pet
supplies, and more (“Goods”).
- ScheduleME allows third party sellers to list and sell their Goods on the
Website (each a “Third Party Seller”). ScheduleME will indicate
on relevant product pages and checkout pages when Goods are for sale by a Third
Party Seller. Certain terms in these Terms and Conditions only apply to
purchases from Third Party Sellers, and others only apply to purchases from
ScheduleME. This will be made clear in the relevant clause.
-
Important Notice
- These Terms and Conditions apply to users who are consumers for purposes of the
Consumer Protection Act, 68 of 2008 (the “CPA”).
-
These Terms and Conditions contain provisions that appear in similar
text and style to this clause and which -
- may limit the risk or liability of ScheduleME or a third party;
and/or
- may create risk or liability for the user; and/or
- may compel the user to indemnify ScheduleME or a third party;
and/or
- serves as an acknowledgement, by the user, of a fact.
- Your attention is drawn to these Terms and Conditions because they are
important and should be carefully noted.
- If there is any provision in these Terms and Conditions that you do not
understand, it is your responsibility to ask ScheduleME to explain it to you
before you accept the Terms and Conditions or continue using the Website. If you
are unfamiliar with eBooks, please pay particular attention to clause 10 below,
which describes the nature, functionality, usage rights and delivery of eBooks.
- Nothing in these Terms and Conditions is intended or must be understood to
unlawfully restrict, limit or avoid any right or obligation, as the case may be,
created for either you or ScheduleME in terms of the CPA.
- ScheduleME permits the use of this Website subject to the Terms and Conditions.
By using this Website in any way, you shall be deemed to have accepted all the
Terms and Conditions unconditionally. You must not use this Website if you do
not agree to the Terms and Conditions.
-
Returns
- Please refer to our Returns Policy for more information about returning products
(and related refunds, replacements or repairs). The Returns Policy is
incorporated by reference (which means that it forms part of these Terms and
Conditions).
-
Registration and use of the website
- Only registered users may order Goods on the Website.
- To register as a user, you must provide a unique username and password and
provide certain information and personal details to ScheduleME. You will need to
use your unique username and password to access the Website in order to purchase
Goods.
-
You agree and warrant that your username and password shall:
- be used for personal use only; and
- not be disclosed by you to any third party.
- For security purposes you agree to enter the correct username and password
whenever ordering Goods, failing which you will be denied access.
- You agree that, once the correct username and password relating to your
account have been entered, irrespective of whether the use of the username
and password is unauthorised or fraudulent, you will be liable for payment
of such order, save where the order is cancelled by you in accordance with
these Terms and Conditions.
- You agree to notify ScheduleME immediately upon becoming aware of or reasonably
suspecting any unauthorised access to or use of your username and password and
to take steps to mitigate any resultant loss or harm.
- By using the Website you warrant that you are 18 (eighteen) years of age
or older and of full legal capacity. If you are under the age of 18
(eighteen) or if you are not legally permitted to enter into a binding
agreement, then you may use the Website only with the involvement and
supervision of your parent or legal guardian. If your parent or legal
guardian supervises you and gives his/her consent, then such person agrees
to be bound to these Terms and Conditions and to be liable and responsible
for you and all your obligations under these Terms and Conditions.
- You agree that you will not in any way use any device, software or other
instrument to interfere or attempt to interfere with the proper working of the
Website. In addition, you agree that you will not in any way use any robot,
spider, other automatic device, or manual process to monitor, copy, distribute
or modify the Website or the information contained herein, without the prior
written consent from an authorised ScheduleME representative (such consent is
deemed given for standard search engine technology employed by Internet search
websites to direct Internet users to this Website).
- You may not use the Website to distribute material which is defamatory,
offensive, contains or amounts to hate speech or is otherwise unlawful.
- You may not in any way display, publish, copy, print, post or otherwise use the
Website and/or the information contained therein without the express prior
written consent of an authorised ScheduleME representative.
-
Conclusion of sales and availability of stock
- Registered users may place orders for Goods, which ScheduleME or the Third Party
Seller may accept or reject. Whether or not ScheduleME or the Third Party Seller
accepts an order depends on the availability of Goods, correctness of the
information relating to the Goods (including without limitation the price) and
receipt of payment or payment authorisation by ScheduleME for the Goods.
- NOTE: ScheduleME or the Third
Party Seller will indicate the acceptance of your order by delivering
the Goods to you or allowing you to collect them, and only at that point
will an agreement of sale between you and ScheduleME or the Third Party
Seller come into effect (the “Sale”). This is regardless of any
communication from ScheduleME stating that your order or payment has been
confirmed. ScheduleME will indicate the rejection of your order (by
ScheduleME itself or the Third Party Seller) by cancelling it and, as soon
as possible thereafter, refunding you for any amount already paid.
- Prior to delivery or your collection of the Goods, you may
cancel an order at any time provided you do so before receiving a dispatch or
delivery notice. After delivery or your collection of the Goods, you may return
the Goods only in accordance with the Returns Policy.
- Placing Goods in a wishlist or shopping basket without completing the purchase
cycle does not constitute an order for such Goods, and as such, Goods may be
removed from the shopping basket if stock is no longer available or the
price thereof might change without notice to you. You cannot hold ScheduleME or
the Third Party Seller liable if such Goods are not available or are not
available at the particular price when you complete or attempt to complete the
purchase cycle at a later stage.
- You acknowledge that stock of all Goods on offer is limited and that
pricing may change at any time without notice to you. In the case of Goods
for sale by ScheduleME, ScheduleME will take all reasonable efforts to
monitor stock levels and ensure that when stock is no longer available, that
offers thereof are discontinued on the Website. However, we cannot guarantee
the availability of stock. When Goods are no longer available after you have
placed an order, ScheduleME will notify you and you will be entitled to a
refund of any amount already paid by you for such Goods.
- In the case of Goods for sale by a Third Party Seller, ScheduleME relies
on inventory information supplied by the relevant Third Party Seller and
ScheduleME accordingly bears no liability for any inaccuracies in the
information supplied to it. Consequently, should you order any
Goods from a Third Party Seller which are in fact sold-out, any resulting
dispute should be resolved between you and the relevant Third Party Seller, your
respective rights and obligations being as set out in these Terms and
Conditions.
- Certain Goods may not be purchased for re-sale. Should we suspect that any such
Goods are being purchased for sale, we are entitled to cancel your order
immediately on notice to you.
- Please see details relating to Pre-orders in our FAQ’s: Pre-Order, which are
incorporated by reference.
-
Payment
- We are committed to providing secure online payment facilities. All transactions
are encrypted using appropriate encryption technology.
-
Whether the Goods are for sale by ScheduleME or a Third Party Seller, payment
can be made for Goods via -
- debit card;
- credit card: where payment is made by credit card, we may require
additional information in order to authorise and/or verify the validity
of payment. In such cases we are entitled to withhold delivery until
such time as the additional information is received by us and
authorisation is obtained by us for the amounts. If we do not receive
authorisation your order for the Goods will be cancelled. You
warrant that you are fully authorised to use the credit card
supplied for purposes of paying the Goods. You also warrant that
your credit card has sufficient available funds to cover all the
costs incurred as a result of the services used on the
Website;
- direct bank deposit or electronic funds transfer: if you pay via direct
bank deposit or electronic funds transfer, payment must be made within 5
(five) days of placing your order. ScheduleME will not accept your order
if payment has not been received;
- Instant EFT;
- SnapScan
- cash on delivery (except where any of our exclusions apply); by
selecting this option, you undertake to ensure that you have the exact
cash on hand at the time of delivery.
- ScheduleME Vouchers.
- You may contact us via our Web
page to obtain a full record of your payment. We will also send you
email communications about your order and payment.
- Once you have selected your payment method (save for cash on delivery or direct
bank deposit), you will be directed to a link to a secure site for payment of
the applicable purchase price for the Goods.
- Card transactions will be acquired for ScheduleME via PayGate (Pty) Ltd who are
the approved payment gateway for all South African Acquiring Banks. DPO PayGate
uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and
no Card details are stored on the Website. Users may go to www.paygate.co.za to
view their security certificate and security policy.
- Customer details will be stored by ScheduleME separately from card details which
are entered by the client on DPO PayGate’s secure site. For more detail on DPO
PayGate refer to www.paygate.co.za.
- ScheduleME's outlet country is South Africa. Transaction currency is South
African Rand (ZAR).
-
Delivery of goods
-
ScheduleME offers 2 (two) methods of delivery of Goods to you. You may elect
delivery via:
- courier; or
- self-collection.
- Our delivery charges are subject to change at any time, without prior notice to
you. You will see the applicable delivery charges in your transactions page when
you pay for an item(s).
- Where it accepts your order, ScheduleME or the Third Party Seller will deliver
the Goods to you as soon as reasonably possible, but no later than 30 (thirty)
days of receipt of your payment (“Delivery Period”). We will notify you if we
are unable to deliver the Goods during the Delivery Period. You may then, within
7 (seven) days of receiving such notification elect whether or not to cancel
your order for the Goods. If you elect to cancel your order, we will reimburse
you for the purchase price and in the case of a Third Party Seller, will notify
the Third Party Seller of your return.
- ScheduleME’s obligation to deliver a product to you is fulfilled when we deliver
the product to the physical address nominated by you for delivery of the order.
ScheduleME is not responsible for any loss or unauthorised use of a
product, after it has delivered the product to the physical address
nominated by you.
- When purchasing products from Third Party Sellers, ScheduleME’s obligation is to
manage the transaction and communication of the transaction and communicate the
details of the transaction to the Third Party Seller. Third Party Seller will be
responsible to arrange delivery of the Goods in this instance.
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Errors
- We shall take all reasonable efforts to accurately reflect the
description, availability, purchase price and delivery charges of Goods on
the Website. However, should there be any errors of whatsoever nature on the
Website (which are not due to our gross negligence), we shall not be liable
for any loss, claim or expense relating to a transaction based on any error,
save – in the case of any incorrect purchase price – to the extent of
refunding you for any amount already paid, or otherwise as set out in the
Returns Policy.
- ScheduleME shall not be bound by any incorrect information regarding our Goods
displayed on any third party websites.
-
Gift Vouchers & Coupons
- ScheduleME may from time to time make electronic gift vouchers (“Gift Vouchers”)
and promotional coupons or discounts (“Coupons”) available for use on the
Website towards the purchase of ScheduleME or Third Party Sellers Goods. Gift
Vouchers and Coupons can only be redeemed while they are valid and their expiry
dates cannot be extended. More specifically:
-
Gift Vouchers
- Gift Vouchers that are purchased by registered users are valid for the
period stated thereon. Gift Vouchers that ScheduleME gives away for free
are valid for the period stated thereon. In each case, if your Voucher
has not been used within that period, it will expire.
- Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They
do not accrue interest and are not refundable for cash once purchased or
otherwise obtained. If your Gift Voucher value is less than the amount
required to cover the full order you wish to place, you may make up the
difference by paying via one of our other payment methods.
- ScheduleME is not responsible for any harm due to the loss,
unauthorised use or unauthorised distribution of a Gift Voucher,
after it has delivered the Gift Voucher to you or the email address
nominated by you.
-
Coupons
- There are two types of Coupons; a Coupon with a fixed amount of a
discount, e.g. R100 off
(“Fixed Coupon“), and a Coupon
with a percentage discount, e.g. 10% off
(“Percentage Coupon“).
- Coupons are issued in ScheduleME’s sole discretion and we are
entitled at any time to correct, cancel or reject a Coupon for any
reason (including without limitation where a Coupon has been distributed
in an unauthorised manner). Users do not have a right to Coupons, and
Coupons cannot be earned. Coupons are issued under specific terms and
conditions regulating when and how they may be used.
-
As a general rule, and unless specified otherwise on the specific
Coupon itself:
- each Coupon can only be used once;
- only one Coupon can be used per order;
- only one Coupon can be used on the Website per person per
promotion/campaign;
- Percentage Coupons may only be redeemed on purchases with a
total cart value of less than R5,000;
- where a Percentage Coupon has been used and you wish to cancel
any items in the order prior to making payment, the entire order
must be cancelled. You will be issued with a new Percentage
Coupon and will need to place the order again, without the item
that you wished to cancel;
- a Coupon must be used at check-out – it cannot be used later on
existing orders; and
- the value of the Coupon will be set off against the value of
your shopping basket and the balance remaining, if any, will be
payable by you.
- Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot
be exchanged or refunded for cash or credit. ScheduleME is not
responsible for any harm due to the loss, unauthorised use or
distribution of a Coupon.
- If for any reason a Coupon does not reflect on the final amount due from
you at check-out, you can contact us here to confirm if the
Coupon is still valid. If ScheduleME confirms that the Coupon is
still valid and you have already placed your order, you can choose
whether to cancel the order and place it again with the Coupon, or you
can use the Coupon on your next order within the limitations of the
specific Coupon’s terms and conditions.
- You may be required to submit the original communication containing the
Coupon code, and any other information reasonably requested by
ScheduleME, before you are able to use a Coupon.
-
Third Party Sellers
- ScheduleME will indicate on relevant product pages and checkout pages when Goods
are for sale by a Third Party Seller. In such cases ScheduleME only provides the
platform to facilitate transactions between Third Party Sellers and ScheduleME
customers. ScheduleME is neither the buyer nor the seller of these Goods unless
otherwise specified.
- The Sale formed on acceptance of your order (in accordance with clause 5.2) for
Goods that are for sale by a Third Party Seller is therefore solely between the
registered user and such Third Party Seller. ScheduleME is not a party to that
sale.
- The Third Party Seller is solely responsible for fulfilment of delivery of the
Goods. The Third Party Seller is also responsible to provide an invoice to the
registered user if required.
- Not all Third Party Sellers are registered VAT (Value-Added Tax) vendors. Only
Third Party Sellers who are registered VAT vendors may charge VAT on Goods sold
and issue a tax invoice in respect thereof. If a Third Party Seller is not a
registered VAT Vendor, it may not charge VAT on Goods sold and will not be in a
position to issue a tax invoice in respect thereof.
- Because ScheduleME wants the registered user to have a safe and consistent
experience, ScheduleME will handle any returns under the CPA or the Electronic
Communications and Transactions Act 2002 (“ECT Act”), by the
registered user arising out of or in connection with the Sale between a
registered user and a Third Party Seller on behalf of the Third Party Seller
according to ScheduleME’s own Returns Policy. Should such claim escalate into
being a dispute, although ScheduleME is entitled to become involved in an
attempt to resolve it, ScheduleME is not obliged to do so and any disputes must
be resolved between you and the relevant Third Party Seller alone.
-
Privacy policy
- We respect your privacy and will take reasonable measures to protect it, as more
fully detailed below.
-
Should you decide to register as a user on the Website, we may require you to
provide us with personal information which includes but is not limited to -
- your name and surname;
- your email address;
- your physical address;
- your gender;
- your mobile number; and
- your date of birth.
- Should your personal information change, please inform us and provide us with
updates to your personal information as soon as reasonably possible to enable us
to update your personal information.
- You may choose to provide additional personal information to us, in which event
you agree to provide accurate and current information, and not to impersonate or
misrepresent any person or entity or falsely state or otherwise misrepresent
your affiliation with anyone or anything.
-
Subject to clause 15.6 below, we will not, without your express consent:
-
use your personal information for any purpose other than as set out
below:
- in relation to the ordering, sale and delivery of Goods;
- to contact you regarding current or new Goods or services or any
other goods offered by us or any of our divisions, affiliates
and/or partners (unless you have opted out from receiving
marketing material from us);
- to inform you of new features, special offers and promotional
competitions offered by us or any of our divisions, affiliates
and/or partners (unless you have opted out from receiving
marketing material from us); and
- to improve our product selection and your experience on our
Website by, for example, monitoring your browsing habits, or
tracking your sales on the Website; or
-
disclose your personal information to any third party other than as set
out below:
- to our employees and/or third party service providers who assist
us to interact with you via our Website, email or any other
method, for the ordering of Goods or when delivering Goods to
you, and thus need to know your personal information in order to
assist us to communicate with you properly and efficiently;
- to our divisions, affiliates and/or partners (including their
employees and/or third party service providers) in order for
them to interact directly with you via email or any other method
for purposes of sending you marketing material regarding any
current or new goods or services, new features, special offers
or promotional items offered by them (unless you have opted out
from receiving marketing material from us);
- to law enforcement, government officials, fraud detection
agencies or other third parties when we believe in good faith
that the disclosure of personal information is necessary to
prevent physical harm or financial loss, to report or support
the investigation into suspected illegal activity, or to
investigate violations of these Terms and Conditions;
- to our service providers (under contract with us) who help with
parts of our business operations (fraud prevention, marketing,
technology services etc). However, our contracts dictate that
these service providers may only use your information in
connection with the services they perform for us and not for
their own benefit;
- to our suppliers in order for them to liaise directly with you
regarding any faulty Goods you have purchased which requires
their involvement; and
- to any Third Party Seller for purposes of sending you an invoice
for any Goods purchased from such Third Party Seller, which
disclosed information will be limited to your email address
(refer to clause 14 above).
- We are entitled to use or disclose your personal information if such use or
disclosure is required in order to comply with any applicable law, subpoena,
order of court or legal process served on us, or to protect and defend our
rights or property. In the event of a fraudulent online payment, ScheduleME
is entitled to disclose relevant personal information for criminal investigation
purposes or in line with any other legal obligation for disclosure of the
personal information which may be required of it.
- We will ensure that all of our employees, third party service providers,
divisions, affiliates and partners (including their employees and third party
service providers) having access to your personal information are bound by
appropriate and legally binding confidentiality obligations in relation to your
personal information.
- Ratings and Reviews: When you provide a rating or review of a
Product, you consent to us using that rating or review as we deem fit, including
without limitation on the Website, in newsletters or other marketing material.
The name that will appear next to that rating or review is your First Name, as
you would have provided upon registration. If you do not agree to this, please
do not put any ratings or reviews on the Website. We will not display your Last
Name, nor any of your contact details, with a rating or review.
-
We will -
- treat your personal information as strictly confidential, save where we
are entitled to share it as set out in this policy;
- take appropriate technical and organisational measures to ensure that
your personal information is kept secure and is protected against
unauthorised or unlawful processing, accidental loss, destruction or
damage, alteration, disclosure or access;
- provide you with access to your personal information to view and/or
update personal details;
- promptly notify you if we become aware of any unauthorised use,
disclosure or processing of your personal information;
- provide you with reasonable evidence of our compliance with our
obligations under this policy on reasonable notice and request; and
- upon your request, promptly return or destroy any and all of your
personal information in our possession or control, save for that which
we are legally obliged to retain.
- We will not retain your personal information longer than the period for which it
was originally needed, unless we are required by law to do so, or you consent to
us retaining such information for a longer period.
- ScheduleME undertakes never to sell or make your personal information
available to any third party other than as provided for in this
policy.
- Whilst we will do all things reasonably necessary to protect your rights
of privacy, we cannot guarantee or accept any liability whatsoever for
unauthorised or unlawful disclosures of your personal information, whilst in
our possession, made by third parties who are not subject to our control,
unless such disclosure is as a result of our gross negligence.
- If you disclose your personal information to a third party, such as an
entity which operates a website linked to this Website or anyone other than
ScheduleME, ScheduleME SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER
ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION
TO THE THIRD PARTY. This is because we do not regulate or control how that
third party uses your personal information. You should always ensure that
you read the privacy policy of any third party.
- This website makes use of “cookies” to automatically collect information
and data through the standard operation of the Internet servers.
“Cookies” are small text files a website can use (and which we
may use) to recognise repeat users, facilitate the user’s on-going access to and
use of a website and allow a website to track usage behaviour and compile
aggregate data that will allow the website operator to improve the functionality
of the website and its content, and to display more focused advertising to a
user by way of third party tools. The type of information collected by cookies
is not used to personally identify you. If you do not want information collected
through the use of cookies, there is a simple procedure in most browsers that
allows you to deny or accept the cookie feature. Please note that cookies may be
necessary to provide you with certain features available on our Website, and
thus if you disable the cookies on your browser you may not be able to use those
features, and your access to our Website will therefore be
limited. If you do not disable “cookies”, you are deemed to
consent to our use of any personal information collected using those
cookies, subject to the provisions of this clause 15.
-
Changes to these Terms and Conditions
- ScheduleME may, in its sole discretion, change any of these Terms and Conditions
at any time. It is your responsibility to regularly check these Terms and
Conditions and make sure that you are satisfied with the changes. Should you not
be satisfied, you must not place any further orders on, or in any other way use,
the Website.
- Any such change will only apply to your use of this Website after the change is
displayed on the Website. If you use the Website after such amended Terms and
Conditions have been displayed on the Website, you will be deemed to have
accepted such changes.
-
Electronic communications
- When you visit the Website or send emails to us, you consent to receiving
communications from us or any of our divisions, affiliates or partners
electronically in accordance with our privacy policy as set out in clause 15
above.
-
Ownership and copyright
- The contents of the Website, including any material, information, data,
software, icons, text, graphics, lay-outs, images, sound clips, advertisements,
video clips, trade names, logos, trade-marks, designs and service marks which
are displayed on or incorporated in this Website (“Website
Content”) are protected by law, including but not limited to
copyright and trade mark law. The Website Content is the property of ScheduleME,
its advertisers and/or sponsors and/or is licensed to ScheduleME.
- You will not acquire any right, title or interest in or to the Website or the
Website Content.
- Any use, distribution or reproduction of the Website Content is prohibited
unless expressly authorised in terms of these Terms and Conditions or otherwise
provided for in law. To obtain permissions for the commercial use of any Website
Content contact us via our Help
page.
- Where any of the Website Content has been licensed to ScheduleME or belongs to
any third party, your rights of use will also be subject to any terms and
conditions which that licensor or third party imposes from time to time and you
agree to comply with such third party terms and conditions.
-
Disclaimer
- The use of the Website is entirely at your own risk and you assume full
responsibility for any risk or loss resulting from use of the Website or
reliance on any information on the Website.
- Whilst ScheduleME takes reasonable measures to ensure that the content of the
Website is accurate and complete, ScheduleME makes no representations or
warranties, whether express or implied, as to the quality, timeliness,
operation, integrity, availability or functionality of the Website or as to the
accuracy, completeness or reliability of any information on the Website. If any
such representations or warranties are made by ScheduleME’s representatives,
ScheduleME shall not be bound thereby.
- ScheduleME disclaims liability for any damage, loss or expenses, whether
direct, indirect or consequential in nature, arising out of or in connection
with your access to or use of the Website and/or any content therein unless
otherwise provided by law.
- Although Goods sold from the Website may, under certain specifically
defined circumstances, be under warranty, the Website itself and all
information provided on the Website is provided “as is” without warranty of
any kind, either express or implied, including, but not limited to, the
implied warranties of merchantability, fitness for a particular purpose,
completeness, or non-infringement, as may be allowed in law.
- Any views or statements made or expressed on the Website are not necessarily the
views of ScheduleME, its directors, employees and/or agents.
- In addition to the disclaimers contained elsewhere in these Terms and
Conditions, ScheduleME also makes no warranty or representation, whether
express or implied, that the information or files available on the Website
are free of viruses, spyware, malware, trojans, destructive materials or any
other data or code which is able to corrupt, destroy, compromise, disrupt,
disable, harm, jeopardise or otherwise impede in any manner the operation,
stability, security functionality or content of your computer system,
computer network, hardware or software in any way. You accept all risk
associated with the existence of such viruses, destructive materials or any
other data or code which is able to corrupt, compromise, jeopardise,
disrupt, disable, harm or otherwise impede in any manner the operation or
content of a computer system, computer network, any handset or mobile
device, or your hardware or software, save where such risks arise due to the
gross negligence or wilful misconduct of ScheduleME, its employees, agents
or authorised representatives. ScheduleME thus disclaims all liability for
any damage, loss or liability of any nature whatsoever arising out of or in
in connection with your access to or use of the Website.
-
Linking to third party websites
- This Website may contain links or references to other websites (“Third
Party Websites”) which are outside of our control, including those
of advertisers. These Terms and Conditions do not apply to those Third Party
Websites and ScheduleME is not responsible for the practices and/or privacy
policies of those Third Party Websites or the “cookies” that those sites may
use.
- Notwithstanding the fact that the Website may refer to or provide links
to Third Party Websites, your use of such Third Party Websites is entirely
at your own risk and we are not responsible for any loss, expense, claim or
damage, whether direct, indirect or consequential, arising from your use of
such Third Party Websites or your reliance on any information contained
thereon.
-
Limitation of liability
- ScheduleME cannot be held liable for any inaccurate information
published on the Website and/or any incorrect prices displayed on the
Website, save where such liability arises from the gross negligence or
wilful misconduct of ScheduleME, its employees, agents or authorised
representatives. You are encouraged to contact us to report any possible
malfunctions or errors by way of our Help page.
- ScheduleME SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF,
OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR
YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE
AND/OR ANY LINKED THIRD PARTY WEBSITE.
- YOU HEREBY INDEMNIFY ScheduleME AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH
MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR
USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
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Availability and termination
- We will use reasonable endeavours to maintain the availability of the Website,
except during scheduled maintenance periods, and are entitled to discontinue
providing the Website or any part thereof with or without notice to you.
- ScheduleME may in its sole discretion terminate, suspend and modify this
Website, with or without notice to you. You agree that ScheduleME will not
be liable to you in the event that it chooses to suspend, modify or
terminate this Website other than for processing any orders made by you
prior to such time, to the extent possible.
- If you fail to comply with your obligations under these Terms and
Conditions, including any incident involving payment of the price of an
order for any Goods, this may (in our sole discretion with or without notice
to you) lead to a suspension and/or termination of your access to the
Website without any prejudice to any claims for damages or otherwise that we
may have against you.
- ScheduleME is entitled, for purposes of preventing suspected fraud
and/or where it suspects that you are abusing the Website and/or have
created multiple user profiles to take advantage of a promotion or Coupon
intended by ScheduleME to be used once-off by you, to blacklist you on its
database (including suspending or terminating your access to the Website),
refuse to accept or process payment on any order, and/or to cancel any order
concluded between you and ScheduleME, in whole or in part, on notice to you.
ScheduleME shall only be liable to refund monies already paid by you (see
ScheduleME’s Returns Policy in this regard), and accepts no other liability
which may arise as a result of such blacklisting and/or refusal to process
any order.
- At any time, you can choose to stop using the Website, with or without notice to
ScheduleME.
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Governing law and jurisdiction
- These Terms and Conditions and our relationship and/or any dispute arising from
or in connection with these Terms and Conditions shall be governed and
interpreted in accordance with the laws of the Republic of South Africa. Your
continued use of the Website will constitute your consent and submission to the
jurisdiction of the South African courts regarding all proceedings,
transactions, applications or the like instituted by either party against the
other, arising from any of these Terms and Conditions.
- In the event of any dispute arising between you and ScheduleME, you hereby
consent to the non-exclusive jurisdiction of the High Court of the Republic of
South Africa (Western Cape Division, Cape Town) notwithstanding that the quantum
in the action or proceedings may otherwise fall below the monetary jurisdiction
of that court.
- Nothing in this clause 23 or the Terms and Conditions limits your right to
approach any court, tribunal or forum of competent jurisdiction in terms of the
CPA.
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Notices
- ScheduleME hereby selects 12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore,
Cape Town, as its address for the service of all formal notices and legal
processes in connection with these Terms and Conditions (“legal address”).
ScheduleME may change this address from time to time by updating these Terms and
Conditions.
- You hereby select the delivery address specified with your order as your legal
address, but you may change it to any other physical address by giving
ScheduleME not less than 7 days’ notice in writing.
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Notices must be sent either by hand, prepaid registered post, telefax or email
and must be in English. All notices sent -
- by hand will be deemed to have been received on the date of delivery;
- by prepaid registered post, will be deemed to have been received 10 days
after the date of posting;
- by telefax before 16h30 on a business day will be deemed to have been
received, on the date of successful transmission of the telefax. All
telefaxes sent after 16h30 or on a day which is not a business day will
be deemed to have been received on the following business day; and
- by email will be deemed to have been on the date indicated in the “Read
Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND
US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as
proof that an email has been received.
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Complaints
- We are a participant under the Consumer Goods and Services Industry Code
and are bound by it. An electronic copy of this Code is available at http://www.cgso.org.za/downloads/.
If you have a complaint about the goods or services provided by us or require
information regarding our internal complaints-handling process, please get in
touch with us via our Contact
page on the Website or you can contact our call centre on 079 556
6584.
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If we don’t resolve your complaint within 15 (fifteen) business days of you
having notified us of it, you are entitled to approach the Consumer Goods and
Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact
details are: Website: http://www.cgso.org.za/ Sharecall: 0860
000 272 Email: complaints@cgso.org.za
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Information
-
For the purposes of the ECT Act, ScheduleME’s information is as follows, which
should be read in conjunction with its product descriptions and other terms and
conditions contained on the Website:
- Full name: ScheduleME (Pty) Ltd, a private company
registered in South Africa with registration number 2020/528086/07
- Main business: Online services
- Address for receipt of legal service (also postal and
street address):P.O.Box 50595, Waterfront, Cape Town, 8002 (marked for attention: CEO and Legal)
- Email address: info@scheduleme.co.za
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General
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ScheduleME may, in its sole discretion, at any time and for any reason and
without prior written notice, suspend or terminate the operation of the Website
or the user’s right to use the Website or any of its contents subject to us
processing any orders then already made by you.
- You may not cede, assign or otherwise transfer your rights and
obligations in terms of these Terms and Conditions to any third party.
- Any failure on the part of you or ScheduleME to enforce any right in
terms hereof shall not constitute a waiver of that right.
- If any term or condition contained herein is declared invalid, the
remaining terms and conditions will remain in full force and effect.
- No variation, addition, deletion, or agreed cancellation of the Terms
and Conditions will be of any force or effect unless in writing and
accepted by or on behalf of the parties hereto.
- No indulgence, extension of time, relaxation or latitude which any party
(the “grantor”) may show grant or allow to the other
(the “grantee”) shall constitute a waiver by the
grantor of any of the grantor’s rights and the grantor shall not thereby
be prejudiced or stopped from exercising any of its rights against the
grantee which may have arisen in the past or which might arise in the
future.
- These Terms and Conditions contain the whole agreement between you and
ScheduleME and no other warranty or undertaking is valid, unless
contained in this document between the parties.